Safelite AutoGlass

Robert Munday a month ago

The technician was great. He called me before he arrived to give me an ETA. He showed up 15 minutes early. I positioned the car for him. He said he would be done in approximately 45 minutes and sure enough he was pretty spot on. He was very professional and easy to talk too. This is the second time we have used Safelite since moving to FL. Highly recommend them.

Chris Steinmetz 3 months ago

Absolutely outstanding service from Safelite and technician Ceasar! Ceasar was extremely professional, well-spoken, and took the time to clearly explain the entire window replacement process. He completed the job in significantly less time than originally expected, and the quality of the work was excellent. The cost was very reasonable, and the convenience of having the window replaced right at home simply cannot be beat. Ceasar is a true asset to Safelite. Highly recommended!

Steve And Chi Chi B. 4 months ago

After securing an appointment with Safelite for a small repair and taking a work truck out of commission, Safelite never showed up for the appointment. We waited an entire day with our vehicle at our residence with plenty of workspace for the technician. At five o’clock, after no update, we called the main number to check on the status of our anticipated repair. At this time we were told that someone cancelled our appointment after they were not able to locate our vehicle. It is clear the technician did not care to work or follow up with the customer, isn’t this why we provide a phone number so the tech can reach us when in doubt? The store manager took the tech at face value and ignored a paying customer, shame on them for not bothering to reach out either. The vehicle is rather large and hard to miss.

Amanda Smith 5 months ago

The technician that replaced, my windshield left glue all over the inside and outside of my windshield and touched my windshield washer fluid hoses, which was underneath the hood of my van that he had no business, touching and broke it, and when I called to have them addressed the situation and fix it. They basically called me a liar and said that they would still replace it as a courtesy because the technician said that it was loose and he did touch it, but it was the plastic piece that was snapped off that had their glue put on it as if he tried to fix it and he never mentioned it to me at all when I got the keys back from him. They said that they were going to fix it on Monday between eight and five. it’s Tuesday and I never received a call at all. And that was after they wanted me to drive 45 minutes out to their shop to have it done knowing that I had scheduled them to come to me for a specific reason I work full-time and I have an elementary school age child I don’t have time to be driving all the way to Melbourne because a rock hit my car and their technician broke something on my vehicle

Jenn Wendel 7 months ago

The technician damaged my dash and then I was told they would only pay for half the repair cost. On top of that the technician left without notifying me of the damage to my vehicle I had to find it after he left when I went to inspect the work. I was told my vehicle is known to have issues with the dash breaking. I have never heard of such a thing and now I have a hole in my dash that I have to pay 50% of to fix when it was fine before they touched it. Poor customer service. The fact that the technician left without telling us is proof enough he knew he screwed up.